Trusted by the commercial sector since 1977

020 8804 7474 | commercial@bridgman.co.uk

FAQS

CAN YOUR OUTDOOR FURNITURE REALLY BE LEFT OUTSIDE ALL YEAR?

Yes, all of our outdoor furniture is made with materials that can remain outside all year long, in rain, snow and sun.


Our exclusive Waterproof Cushions are offered as standard across the majority of our All Seasons Collections, and are resilient enough to withstand unexpected downpours and most stains. During heavy rain, we advise that our Waterproof Cushions should be positioned with the seat cushion pulled forward slightly and the back cushion slid down to where it is touching the base tucked in behind the seat cushion to prevent water pooling and entering through the zipper.


In wet weather, our Standard Cushions, such as in our Mayfair and Sorrento Collections, should be removed and stored.

WHAT IS THE RATTAN GARDEN FURNITURE MADE FROM?

Our synthetic handwoven Rattan is made from a polyethylene based extruded fibre that is strong, flexible and durable. The material is UV and weather-resistant, and tested from -70C to +80C. The wicker will not split or crack, and will show no noticeable signs of fading.

WHAT TIMBER DO YOU USE ON YOUR WOODEN GARDEN FURNITURE?

We always use high quality, kiln dried teak sourced from carefully managed plantations and forests in Indonesia.

WHAT IS A HPL TOP?

HPL stands for High Pressure Laminate, a resin based material that is very durable and perfect for outdoor use. It is waterproof, stain resistant, scratch resistant, heat resistant and does not shatter like glass, meaning it is well suited to be used for dining tables, coffee tables and side tables. Ranges with HPL tops include Cliveden, Hampstead, Florence and Windsor.

HOW CAN I ORDER SWATCHES?

You can order free weave and fabric swatches through our website - click here to order. If you would like a furniture sample, please get in touch with our team.

CAN I SEE THE FURNITURE BEFORE I BUY IT?

To view our luxurious furniture collections at your leisure, please visit one of our seven showrooms. The products displayed in each showroom have been carefully chosen to reflect a wide selection of Bridgman products. If you are visiting to view a specific set or piece, please let us know and we will confirm that this is present for viewing.

To find your nearest showroom, please use the showroom locator page.

HOW DO I KNOW THAT WHAT I AM ORDERING IS IN STOCK?

All items listed as 'In Stock' are available and ready for fast delivery. Some products may be listed as 'Pre-Order' with a back in stock date - this is the date that the furniture will be available for delivery from.

CAN I BUY REPLACEMENT CUSHIONS?

Yes, please contact our team for more information commercial@bridgman.co.uk.

CAN I BUY REPLACEMENT GLASS?

Yes, we are able to replace certain glass adornments subject to stock availability. Please contact our team for more information at commercial@bridgman.co.uk.

DO YOU REPAIR FURNITURE?

Yes, we can repair furniture during our off-peak season which is usually October-January.


Please contact us at support@bridgman.co.uk with a photo of the item requiring repair and your proof of purchase to receive your repair free of charge while under guarantee. Outside of guarantee, there will be service, and transport charges which our support team will be able to provide a quote for upon receiving your enquiry.

ARE YOUR CUSHIONS REALLY WATERPROOF?

We are proud to exclusively offer the UK’s first fully waterproof cushions. Following six years of development, our Waterproof Cushions, made from marine grade acrylic fabric (a waterproof membrane and Teflon treated yarn) are both fully waterproof and virtually stain-proof even against red wine and bleach. To discourage mould growth, we advise that your Waterproof Cushions are stored in a completely dry environment such as under a waterproof furniture cover, indoors or in a weatherproof storage box.  

WHERE CAN I FIND ALL THE DIMENSIONS AND WEIGHTS OF THE FURNITURE AND OTHER PRODUCTS?

Most of the dimensions and weights for our pieces can be found on the product pages under the Technical Details tab. If you cannot find a certain measurement, please contact us for more information.

DO YOU SUPPLY MADE TO MEASURE CUSHIONS?

Unfortunately, this is not a service that we supply at present.

WHAT IS THE DIFFERENCE BETWEEN THE MAYFAIR COLLECTION AND OTHER RATTAN COLLECTIONS?

The Mayfair Collection is our mid-market range, offering great value for money. Each set is supplied with our standard, non-waterproof charcoal grey cushions. The modular pieces in the Mayfair Collection are stand alone and sit perfectly next to each other.

Our All Seasons Collections use the highest quality Rattan and are supplied with our fully waterproof cushions. These are also virtually stain-proof and UV resistant enabling them to be left outside all year round with very little maintenance required.

WHAT ARE THE RATTAN GARDEN FURNITURE FRAMES MADE FROM?

Our garden furniture frames are constructed from reinforced tubular aluminium finished with epoxy paint or powder coating to ensure durability and longevity over time.

CAN I BUY ANY CUSHION COLOUR WITH ANY WEAVE?

Yes, however if this differs from what is offered in that collection, the cushions will need to be made bespoke. This will incur a 5% surcharge and the lead time will be approximately 6-8 weeks.

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