COMMERCIAL GUARANTEES

Our commitment to quality ensures that our furniture and accessories are designed and manufactured using the highest quality materials and production techniques. By working with some of the world’s finest craftsmen and never cutting corners on raw material costs, you can rest assured that the durability of Bridgman products is first class and that your furniture is will last for years to come.

All of our guarantees far exceed industry standards and further emphasise our confidence in the quality of our furniture. Should you have any questions or require assistance, please contact our Customer Service team who will be happy to help.

• • To underline the confidence we have in the quality of Bridgman furniture, selected ranges, where specifically indicated, benefit from an extended 1 or 3 year guarantee as detailed below.
  • Unless otherwise indicated, our Kensington, Hampstead, Monaco, Cannes, Cliveden Aluminium, Marlow, Sussex, Windsor, Henley Aluminium/Glass/Porcelain, Richmond Aluminium and Ascot Collections benefit from a 3-year frame guarantee and 1-year cushion guarantee.
  • Our Mayfair, Florence, Teak, Paris, Remy, Sorrento, Cliveden Teak, Richmond Teak and Henley Teak Collections benefit from 1-year frame guarantee and 1-year cushion guarantee. Please note that the Mayfair Dining Chair has no guarantee.
  • Interior designers taking advantage of commercial pricing will also benefit from commercial guarantees instead of retail.
  • The word “faults” referred to in this guarantee means imperfections that impair the utility of the product. The guarantee does not apply to normal wear and tear caused by regular use. Damage such as dents, scratches, marks or similar imperfections are not covered. Slight fading of the weave is normal over longer periods of time.
  • The guarantee does not cover damage, loss, or other conditions beyond Bridgman’s control such as damage resulting from unauthorised repair, infestation, negligence, misuse, improper handling or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, and any other events due to natural causes and damage caused by the improper or inappropriate use of an umbrella.
  • The 3-year guarantee only applies to Bridgman furniture purchased directly from Bridgman after the 1st September 2009 and is valid only on the U.K. mainland.
  • If a particular product or part is no longer available, Bridgman reserves the right to use an alternative product or part as a substitute for the product or part being repaired.
  • As identified by national standards agencies, due to the manufacturing process of toughened (pressurised) safety glass there is a 1 in 10,000 chance that any tempered glass may spontaneously shatter. This is not covered past the 1-year guarantee.
  • This guarantee cannot be assigned.
  • Bridgman cannot be held responsible for shipping or transport costs to or from the U.K. mainland. Once the furniture or accessory has left the U.K. mainland, it is the customers’ responsibility to return any furniture or accessory for repair or refund.
  • This guarantee only covers those rights listed above and does not cover claims for consequential loss or damage.
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• CANCELLATIONS

  • When you place an order through the Bridgman website, you can cancel your order at any time before the goods are delivered to you.
  • Please note that bespoke orders cannot be cancelled. If you notice that you have made a mistake and want to cancel or change your order, please alert us as soon as possible either by phone on 020 8804 7474 or by email to orders@bridgman.co.uk
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• REPAIRS

  • Prior arrangements must have been agreed directly with Bridgman that a product or parts should be returned by the customer with proof of purchase, before any repair can be carried out or any refund made.
  • The product must not have been misused or handled carelessly, nor been damaged, neglected or used in abnormal conditions.
  • The product must not have been modified or altered in any way with no repairs attempted other than by a member of Bridgman staff. The guarantee will be valid only if maintenance has been carried out in accordance with Bridgman aftercare instructions. No responsibility will be accepted for any defects to furniture due to the application of teak oil or stain or any other cleaning or aftercare products not supplied by Bridgman.
  • During our off-peak season, we will begin implementing repairs and returns in accordance with our guarantees policy. Throughout our peak season (March-October), we will not carry out any repairs.
  • We will instead add your request to our repairs register which will ensure your item is repaired when this service is resumed. When you have been added to our repairs register, we will contact you to book your collection slot - please be aware that requesting a date that is far in advance may result in you being bumped down the register queue.
  • Once your item has been collected for repair, we will aim to return your repaired product to you within two working weeks. We are unable to offer storage for repair items and although you will be able to choose a collection date from your property, you will be unable to request a return date. You will receive dispatch and tracking information from us when our repairs team have dispatched your item back to you.
  • Please contact our team to let us if you would prefer your items be returned to a different address so that we can arrange shipping to your alternate, preferred location.
  • Once you have booked your item for repair, you can amend your request with additional notes/items up to 24 hours before the collection takes place. Our drivers and delivery partners will only collect items that have been specified on your repair request and will not collect any additional items. If you provide the drivers or delivery partners with items that aren't registered to come back for repair, you will incur additional fees that will need to be paid before the repairs will commence. This may also cause a delay in your repair.
  • These guarantees are offered as extra benefits and do not affect your statutory rights as a consumer. Any complaint will be investigated and if confirmed as a fault in materials or workmanship under the terms of this guarantee, Bridgman at its’ sole discretion will repair or replace the product or part concerned. Bridgman’s decision on how to resolve any complaint will be final. Any product or defective part replaced shall become Bridgman’s property. The information given above is all subject to our Terms & Conditions.